How can I change my SIM registration details in Globe?

Changing SIM registration details in Globe is an important step if you recently bought a second-hand SIM, transferred ownership, or changed your personal information. With the rise of digital communication, mobile number identity has become more crucial than ever. Governments and telecom companies are ensuring that mobile numbers are registered with the correct and updated personal data.

Whether you’re in the Philippines or abroad and using a Globe SIM, it’s very important to make sure your SIM is registered under your name. This guide will walk you through how to change your SIM registration details in Globe, how to do it legally, what documents you need, and how TrueCallID can help you verify identities and avoid fraud.

What is Globe SIM Registration?

Globe Telecom, a leading telecommunications provider in the Philippines, requires all SIM cards to be registered under the name of the user. This is part of the country’s SIM Registration Act, designed to reduce scams, identity fraud, and other illegal mobile activities.

If you’re using a Globe Prepaid, Postpaid, TM, or Home Prepaid WiFi SIM, you must register it and provide accurate information.

Why You Might Need to Change Your SIM Registration Details

There are many situations when you may need to update your Globe SIM registration:

• You bought a second-hand SIM card from someone.

• You changed your legal name (due to marriage, legal proceedings, etc.).

• You’re transferring ownership of your SIM to someone else.

• You made a mistake during initial registration.

• Your SIM is registered under someone else’s name (friend, parent, ex, etc.).

• You want to avoid issues during mobile identity verification.
  
  

Common Problems With Incorrect SIM Registration

Having outdated or incorrect SIM registration can lead to serious problems:

• Inability to recover your number if the SIM is lost.

• Trouble receiving One-Time Passwords (OTPs) or banking codes.

• Being suspected of fraudulent activity.

• Risk of your number being deactivated permanently.

• Difficulty proving your identity in online platforms or delivery apps.

• Receiving calls from unknown or fake callers – apps like TrueCallID can help spot these.
  
  

Step-by-Step Guide: How to Change SIM Registration Details in Globe

Now let’s go through the complete process to update or change your SIM registration details with Globe.

Step 1: Prepare All Required Documents

Before you begin, you must prepare some legal documents. Globe only allows updates if you have valid proof.

Acceptable IDs (Any one of the following):

• Philippine Passport

• Driver’s License

• National ID (PhilSys)

• SSS/GSIS Card

• PRC ID

• UMID

• Voter’s ID

• Senior Citizen ID

• OFW ID

• TIN ID (with photo)

• Student ID (for minors)
  
  

Additional Documents (if transferring ownership):

• Signed Authorization Letter

• Affidavit of Sale or Transfer

• Death Certificate (if SIM owner is deceased)

• Globe account holder’s Proof of Billing
  
  

Make sure to scan or photograph your documents clearly.

Step 2: Contact Globe Customer Service

There are two easy ways to contact Globe:

Option 1: GlobeOne App

1. Download and log in to GlobeOne App (available on Android/iOS).

2. Use the Help & Support section.

3. Submit a Change of SIM Registration request.
   
   

Option 2: Visit Globe Store

• Walk into your nearest Globe Store.

• Tell them you want to update the registration details of your SIM.

• Bring your ID and all documents.
  
  

The store representative will guide you through the process.

Step 3: Fill Out the Request Form

Globe will ask you to fill a SIM Change or Registration Update Form. This form usually contains:

• Full name (new and old)

• Mobile number

• Reason for change

• Type of account (prepaid/postpaid)

• Attached ID or supporting document
  
  

Make sure your information is accurate and matches your documents.

Step 4: Wait for Confirmation

After submission, Globe will verify the request. If your documents are valid and everything checks out, they will approve the update.

You’ll receive a confirmation message on your phone or through email.

Processing time can take 24–72 hours depending on the queue and request volume.

Step 5: Verify Your New SIM Ownership

Once approved, use these steps to confirm your SIM is now registered under your name:

• Open GlobeOne App > Check Account Details.

• Dial *143# > Select “My Account” > “SIM Info”.

• Call Globe’s hotline at 211 for confirmation.
  
  

You can also use apps like TrueCallID to check the updated name that appears when calling others.

What If My SIM Is Registered Under Someone Else?

This is a common situation, especially with second-hand SIMs or family-shared numbers.

Here’s what you can do:

• Ask the current registered owner to go with you to a Globe store and authorize the transfer.

• If the person is unavailable or deceased, you need to submit an Affidavit of Ownership and Death Certificate (if applicable).

• Globe may ask for additional legal paperwork in sensitive cases.
  
  

Note: If the registered owner refuses to transfer, you may lose access to the number.

Updating SIM Registration Online – Is It Possible?

As of now, Globe does not allow changing SIM ownership details through their website for security reasons. All major changes must go through:

• The GlobeOne App, or

• A Globe Retail Store (for verification)
  
  

Avoid using third-party websites claiming to offer SIM registration updates. These are often fraudulent or phishing sites. Always trust official channels or apps.

Using TrueCallID to Check SIM Identity

TrueCallID is a powerful app in Pakistan that helps you verify who is calling you, their name, photo, and location. While it’s based in Pakistan, its importance highlights the global demand for SIM identity verification.

Here’s how TrueCallID is relevant to Globe users:

• If you’re receiving calls from unknown numbers or possible scammers, you can use similar caller ID apps to check identities.

• Helps protect you from fraudulent callers using Globe numbers.

• Builds trust in mobile communication by showing real-time caller identity.
  
  

Even though TrueCallID is for Pakistani users, the concept of caller ID verification is globally important and apps with similar features are useful for Globe subscribers too.